WEIGHT: 59 kg
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The hotel released our guaranteed and prepaid rooms, leaving our group without lodging even though they were paid for in advance. They did very little to resolve this issue. Select a different hotel if you are planning for a large group.
I guarantee that we worked here at our service and Quality that our guest have a Pleasant stay here. I hope we can welcome you again and wish you all the best. Best regards Sven Feck General Manager. Breakfast was great Small rooms but we were out every day so no hassles.
Staff good. Very central to where we were to be. Dear Joy, thank you so much for the really positive feedback to your stay. We are really happy About it and we hope we can welcome you again. Hotel facilities all fine, but the hotel reeks of smoking. I asked for a non-smoking room, but my room smells and even the corridor really smells of smoke. Not good for an asthmatic. It's going to be a cold night with the window open!!
Dear Guest, thank you very much for your Feedback to your stay. We hope we can welcome you again. Have a great day. Been staying at this hotel for the past seven years. The hotel is very clean and breakfast is good. However the service is very slow and can be of sub standards. Check in and check out process can be slow as there is always one member of staff at front desk.
They have started to charge for little extras such as dental kit and if you ask for extra soap or shampoo you will not get a welcomed response. Dear Hamed, thank you for the feedback to your stay in our hotel. We discussed this points with all department heads and work here each day at our Service Level. I hope we can welcome you again. I enjoyed my stay here at this hotel. It was not far from the Metro stop so very convenient to travel to and from the city core or to the convention centre.